FAQs

What are the benefits of using a massage gun?

Massage guns offer several benefits, including faster muscle recovery, reduced muscle soreness, increased range of motion, improved blood circulation, pain relief, and relaxation.

 

Can I use a massage gun for relaxation and stress relief?

Yes, using a massage gun can promote relaxation and help reduce stress by releasing muscle tension and promoting a sense of well-being.

 

Can massage guns help with muscle recovery and soreness?

Yes, massage guns can help with muscle recovery and soreness by increasing blood flow, reducing lactic acid buildup, and releasing muscle tension.

 

Are massage guns safe to use?

When used properly, massage guns are safe. However, avoid using the device on bony areas, open wounds, or if you have specific medical conditions.

 

Are massage guns suitable for everyone?

The frequency of massage gun use depends on individual needs and preferences. It's generally recommended to use it for a few minutes per muscle group before or after physical activity. beoka products are designed with intelligent cut-off timing of 10min per usage cycle.

 

Can massage guns improve flexibility and range of motion?

Yes, massage guns can help improve flexibility and increase range of motion by reducing muscle stiffness and promoting muscle relaxation.

 

What differentiates a high-quality massage gun from cheaper alternatives?

High-quality massage guns typically offer more power, variable speed settings, longer battery life, and additional attachments for targeting specific muscle groups.

 

Wise to evaluate the technical specifications of the massage gun before any purchase.

· Power (stall force) with >10kg (for super mini & mini massagers), 15kg (for portable massagers) and >25kg (for professional massagers)

· Amplitude (hit range). Optimal at 8mm and higher for deep muscle percussion.

· Noise level (in dB). The lower the better. beoka massagers can be as low as <45dB (wind sound is 30dB).

· Materials used on internal components (such as piston rod, sliding sleeve, transmission arm) whether made of stainless steel, alloy, or plastics. beoka massagers don’t use any plastics in any of their internal components.

· Battery power, type and lifespan. Batteries power of >1000mAh. Power 3C rechargeable lithium-ion battery type is well-recognized as high quality and safe to use. This type of batteries can last for many years up to 5 years.

· With intensity adjustment control, smooth and not visibly shaking when in use.

· Premium massagers can be controlled via mobile app.

 

It usually described out clearly in the technical specifications by the manufacturers. When they are not, more than often those massage guns are cheaper alternatives.

 

How long should I use a massage gun on each muscle group?

The recommended duration of massage gun use per muscle group is usually around 1 to 2 minutes, but it can vary based on individual needs and comfort levels. beoka products are designed with intelligent cut-off timing of 10min per usage cycle.

 

Can I use massage oils or lotions with a massage gun?

It is generally safe to use massage oils or lotions with a massage gun.

 

How loud is the noise level of a massage gun?

Noise levels of massage guns can vary among models. beoka massagers are well-recognized as quiet which can be as low as <45dB (wind sound is 30dB).

 

Can I travel with a massage gun, and are they portable?

Most massage guns are portable and suitable for travel. They often come with a travel case for easy transportation. beoka has developed super mini version which sized similar of a lipstick whereas mini version of a mobile phone sized which perfectly fit for all ages including travelers, shoppers, students, etc.

 

How do I clean and maintain my massage gun?

To maintain hygiene and prolong the life of the massage gun, regularly clean the attachments and handle with a damp cloth and avoid exposing it to water.

 

Can I use a massage gun for self-myofascial release?

Yes, massage guns can be used for self-myofascial release to alleviate muscle tightness and improve mobility.

 

Do massage guns provide deep tissue massage-like benefits?

High-quality of massage guns can provide deep tissue-like benefits by penetrating muscles and breaking up knots and adhesions.

 

Can I use a massage gun on my face or sensitive areas?

Avoid using a massage gun on the face or sensitive areas. It is designed for use on large muscle groups.

 

 

 

Special Discounts for Under-Privileged Community

What types of discounts or promo code do you offer?

As our gesture of giving back to the community, we take great pride in providing a special discount voucher to any Charity Homes, Nursing & Old Folks Homes.

 

Contact us via cs@beoka.my how to qualify to receive your exclusive discount.

 

 

 

Product Warranty

What’s covered under the product warranty?

· From the date of purchase, beoka products will be covered with free one-year of warranty for the body of massage instrument.

· We offer after-sales service within 5 years after the date of purchase.

· Any repair services beyond the scope of warranty will be charged fairly.

 

In what scenario that the product will not be covered under the product warranty?

We will not provide free warranty service for faults caused by the following user's personal reasons such as:

· failure caused by unauthorized disassembly and refitting of the product;

· failure caused by careless fall when in use and handle;

· failure caused by lack of reasonable maintenance;

· failure caused by failure to operate in accordance with the correct instructions in the operation manual;

· faults caused by improper repair of repair shop that is not authorized by DGE Group.

 

How do I initiate warranty service request?

· Please call our customer service hotline at +6010 372 3835 or email us cs@beoka.my whenever you wish to request a warranty service from us.

 

What do I need to do to activate the warranty?

It is simple. Just click on the Activate Your Warranty link via www.beoka.my to register. Please remember to register your product so it is protected under product warranty policy.

 

 

 

Order Status and Shipping

How can I track my order?

Once your order has been placed, you’ll receive a confirmation email with the tracking information. A packing details will be sent to you to your mobile phone once the item is shipped out from our warehouse. Should you come across any issues with tracking your package, please feel free to reach out to us by phone or chat, and we’ll work to resolve the issue as soon as possible.

 

Can I cancel my order after I’ve placed the order online via your website?

If you wish to cancel your order let us know no later than 30 minutes after the time you submit your order by chatting with us via wa.me/+60103728285. Cancellation requests received after 30 minutes are subject to our ability to reroute your order with our carrier. We are happy to attempt to reroute your order, but please know that we might not be able to do so. In this case, you will receive your order and will need to return it to us. Please refer to order return instructions.

 

Can I make changes to my order?

We have a very small window of time after an order is placed to make any changes or cancellations, however, we’re always happy to assist as best we can. Should you need to make any edits to your order, please chat with us via wa.me/+60103728285 9am – 5pm, Monday – Friday and we’ll be more than happy to help.

 

How long will it take to receive my package?

Th estimated delivery time is stated in checkout. Generally, once our warehouse has received your order, it’ll be processed and shipped to you within 2-3 business days. If you haven’t received your package within 4-6 business days, please do not hesitate to reach out to our Customer Service Team at cs@beoka.my and we’ll be more than happy to assist you.

 

My order never arrived, what do I do?

For any issues pertaining to your order, please reach out to us at via phone or chat, and we’ll work with the mail courier to investigate further into the status of your order.

 

 

 

Order Cancelation

How do I make an order cancelation?

If you wish to cancel your order for any reason, please reach out by chatting with us. We are happy to attempt to reroute your order, but please note that all cancellation requests are subject to reroute availability by our carrier and we might not be able to do so. In this case, you will receive your order and we will need to return it to us.

 

Please refer to Return Policy [insert return policy link] to begin the return and refund process.

 

Exchange or Returns

What’s 30-day free return policy?

We invite you to try out our incredible, life-changing beoka products. We are so sure that you will be satisfied for any product purchased through www.beoka.my, we offer you a 30-day money-back guarantee. However, if you wish to return it due to a Change of Mind, you may return the product within 30-days of the date of receipt of goods for an exchange or a refund. The return shipping costs will be paid by the purchaser.

 

We stand by our products with a 100% Satisfaction Guarantee - if you are not satisfied with your www.beoka.my purchase for any reason, simply return the product along with the original receipt in accordance with this Return Policy [link to 30-day free return policy].

 

How do I initiate a return?

To start a return, you can contact us at cs@beoka.my. Our customer service team will assist you the entire process at speed.

 

The returns process after initiation:

 

· Once we receive your qualifying return and approve your refund, your refund will be credited to the original form of payment.

· If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. All returns are subject to validation and approval at DGE Group’s discretion.

· We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days.

 

How are refunds credited?

We will credit your original form of payment you used to make the original purchase.

 

What is your exchange policy?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

What if my item(s) arrive incorrect or damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can contact us at cs@beoka.my.